Technical support
A clear answer, when you need one.
Find practical help for Hibi, from notifications and iCloud to restoring your Premium purchase.
Your local records remain usable even when iCloud is unavailable.
Getting started
Begin with one small habit.
How do I create my first habit?
On the Today screen, choose Add habit. You can also select one of the starter templates during first launch. Free accounts can keep up to three active habits.
Why did I not receive a reminder?
Open Settings in Hibi and check the reminder time. Then confirm that Notifications are allowed for Hibi in iOS Settings. Focus modes and scheduled summaries can also delay delivery.
iCloud & sync
Your records stay close to you.
How do I turn on iCloud sync?
Unlock Premium, then open Hibi Settings and enable iCloud Sync. Use the same Apple Account on each iPhone or iPad. Hibi uses Apple’s iCloud service and does not require a separate Hibi account.
What if iCloud is unavailable?
Keep using Hibi locally. New records remain on your device and can be exported. When iCloud becomes available again, return to Settings to check the sync status.
Data & export
Your history is yours to keep.
Can I export my records?
Yes. JSON and CSV export are available for free from Hibi Settings. Export a copy before moving to a new device or changing your local data.
How do I delete my data?
Delete habits and records from inside the app. Hibi does not require an account or operate a proprietary server. If iCloud is enabled, Apple’s iCloud storage is managed through your Apple Account.
Still need a hand?
Tell us what happened.
Include your device model, iOS version, and the steps that led to the problem. Please do not send passwords or payment details.